- MORE ABOUT DURHAM:
- Dining
- Events and Things to Do
- Shopping
- Hotels and Inns
- Visitors
- Meeting Planners
- Tour Operators
- Newcomers
FAQ and Tips for Bull City Connector Riders
Frequently Asked Questions
Stroller Safety Policy
Accessibility
Rider Code of Conduct
Your Rights & Responsibilities
Frequently Asked Questions
How do I find my bus stop on the Bull City Connector schedule?
There are several stops along the route that serve as "timepoints." The timepoints can be used as a reference to determine when the bus may get to a particular bus stop. For detailed information about bus stops, please call 485-RIDE or visit the Connector’s interactive map to plan your next trip.
When should I arrive at my Bull City Connector stop?
Plan to arrive at the bus stop five minutes before the scheduled departure time on the schedule for the stop you wish to take. For real-time information on the current locations of the Connector bus, visit http://live.gotriangle.org, click on "DATA - Durham Area Transit Authority," then click on "BCC - Bull City Connector."
How do I know which bus to use?
Each Bull City Connector bus has a special logo and design (shown at right), distinguishing it from other Durham Area Transit Authority (DATA) buses. Special signage denotes Bull City Connector stops along the route as well.
How Does the NCCU Connection Link to the Bull City Connector?
North Carolina Central University also links to the Bull City Connector thanks to the NCCU Connection, a fare-free transit initiative designed specifically for NCCU and Duke students, faculty, and staff. NCCU and Duke students, faculty, and staff may board the Durham Area Transit Authority (DATA) Route 5 bus (displaying the NCCU Connection emblem) anywhere between Cecil Street and Durham Station, simply by showing a valid NCCU or Duke ID card. Once on board the NCCU Connection, students, faculty, and staff may continue their travel free-of-charge on Route 5 or on the Bull City Connector.
How often do the Bull City Connector buses run?
The Bull City Connector provides frequent stops every 15 minutes Monday through Friday from 6:22 a.m. to 6 p.m., and every 20 minutes from 6 p.m. to midnight. On Saturday, buses will arrive at stops every 20 minutes from 6:22 a.m. to midnight. The service does not operate on Sunday. Check the route map for more detailed route information or call 485-RIDE. For real-time information on the current locations of the Connector bus, visit http://live.gotriangle.org, click on "DATA - Durham Area Transit Authority," then click on "BCC - Bull City Connector."
Does the Bull City Connector run on holidays?
Yes. The Bull City Connector operates every day of the year except Christmas Day. The Bull City Connector operates on its Saturday schedule every 20 minutes on New Year’s Day, Martin Luther King, Jr. Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving Day. Also, service runs on its Saturday schedule on Christmas Eve but ends at 7:30 p.m.
Does the Bull City Connector run during inclement weather?
Yes, routes and schedules may change based on road conditions. Tune into your local TV or radio stations during inclement weather for further details about service hours. You may also check the DATA website for service updates.
Can I advertise on Bull City Connector buses?
Yes. There is interior advertising space available on the Bull City Connector buses. Please contact Media Transit for advertising opportunities.
How do I transfer to another bus route?
If you need to take more than one bus to complete your trip, you can transfer to most Durham Area Transit Authority (DATA) and Triangle Transit routes at Durham Station. You can purchase a DATA day pass or regional day pass when you board the bus or pay an additional fare if you paid single cash fare. For information on current DATA route fares and passes, click here.
Do I need exact change if I transfer to another bus route?
The Bull City Connector is fare-free. If you wish to transfer to another route, you will need to pay a fare. The fare boxes accept coins and $5 bills or smaller; however, drivers cannot make change. For convenience and cost savings, you may want to consider buying 1-day, 5-day, 7-day, or 30-day passes.
Where can I buy passes?
Passes cannot be purchased on the Bull City Connector. However, one-day passes can be purchased on all other DATA buses. 5-day, 7-day, and 30-day passes are available at the Durham Station and at the DATA Operations located at 1903 Fay Street, Durham, NC 27704. Multi-day passes are not activated until first use.
How much is the fare on other DATA buses if I transfer off the Bull City Connector?
Day passes can be purchased on the regular DATA bus or at the DATA Operations Facility. All other unlimited ride passes may be purchased at the Durham Station or the DATA Operations Facility. For information on current DATA route fares, click here.
How do I get a DATA ID card if I wish to ride beyond the Bull City Connector?
An initial card will be issued without a waiting period if you meet the eligibility criteria. ID cards are issued at DATA Operations Facility located at 1907 Fay Street, Durham, NC 27704. For information on about DATA ID, click here.
Stroller Safety Policy
For the safety of all passengers, strollers should not be placed in the aisle. Please fold your stroller and place it in the seating area.
Accessibility
All Bull City Connector buses are wheelchair accessible and can hold up to two wheelchairs. For TTY service, you may call Relay North Carolina at 1-800-735-2962 and request to be connected to the Durham Area Transit Authority at 919-485-RIDE.
Bicycles are permitted on all Bull City Connector buses. A special rack on the front of the buses enables two bikes to be carried safely in an upright position. Cyclists can load their bikes easily and quickly and there is no special license or additional fare required.
Rider Code of Conduct
For the safety of everyone, the following actions are prohibited on the Bull City Connector:
- Carry or possess any dangerous weapons
- Smoke or carry any lighted tobacco product or expel the residue of any other tobacco product including chewing tobacco
- Consume any alcoholic beverage or possess an open container of any alcoholic beverage
- Engage in disruptive or disturbing behavior including: loud conversation; profanity or rude insults; or operating any electronic device used for sound without an earphone(s)
- Take any animal onto a vehicle unless its purpose is to assist a person with a disability
- Possess or transport any flammable liquid, combustible material or other dangerous substance such as gasoline, kerosene or propane
- Vandalize City of Durham property by writing, marking, scribbling, defacing or causing destruction to the property in any manner
- Consume any food or drinks on buses
Your Rights & Responsibilities
Your Rights:
- Your right to reliable service
- Your right to safe service
- Your right to courteous, clean, and dependable service
- Your right to accessible service
- Your right to assistance upon request
- Your right to be notified of significant service delays
- Your right to file a complaint if you are not satisfied with service being provided
- Your right to a prompt investigation and effective resolution
Your Responsibilities:
- Your responsibility to follow the rules of conduct
- Your responsibility to be courteous and respectful to all DATA staff and customers
- Your responsibility to ask the supervisors and operators any questions that you may have
- Your responsibility to request any assistance that may be required
- Your responsibility to use caution when the vehicle is in motion
- Your responsibility to report any potential crime or danger on a Bull City Connector bus or property
We value you as customers! Thanks for choosing the Bull City Connector.
